Frequently Asked Questions
Everything you need to know about finding your perfect night's sleep.
What is your return policy on mattresses?
We offer a 100-night sleep trial. If you are not completely satisfied with your mattress after a 30-day break-in period, you can exchange it for a different model or return it for a full refund.
Do you offer white-glove delivery and setup?
Yes, City Mattress provides professional white-glove delivery which includes in-home setup of your new mattress and removal of all packaging materials.
Can I finance my purchase?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans, including 0% APR options for qualified buyers.
How do I know which mattress firmness is right for me?
Our Sleep Experts suggest considering your primary sleeping position: side sleepers typically prefer plush to medium models, while back and stomach sleepers often benefit from firmer support.
Is there a warranty on my new mattress?
All of our mattresses come with a manufacturer's warranty ranging from 10 to 25 years, covering defects in materials and workmanship.
Do you remove my old mattress?
Yes, when you select our premium delivery service, we can remove and responsibly recycle your old mattress and box spring for a small environmental fee.