Returns & Exchanges
At City Mattress, we are committed to your comfort and want to ensure you find the perfect sleep solution for your home. If you are not completely satisfied with your purchase, our streamlined return and exchange process is designed to help you find the right fit.
Initiate Your Request
Contact our customer care team within 90 days of delivery to start your return or exchange process.
Condition Verification
Ensure the mattress or furniture is in its original, clean condition and free of any stains or structural damage.
Schedule a Pickup
Our professional delivery team will coordinate a convenient time to collect the item directly from your residence.
Process Refund or Credit
Once the item is inspected at our warehouse, we will issue a refund to your original payment method or apply credit toward your new selection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing